Refund & Return Policy

Returns

We have a 30-day return policy on most products. The return costs are responsibility of the buyer. The items must be unworn, unused and in original packaging. Please send us an email at craftygoodies01@gmail.com to issue a return and provide the reason for the return along with the receipt or proof of purchase. Pictures or videos of faulty items will be much appreciated.

Once your return has been approved, we will send you information on how and where to send the package. Please do not send your package back without letting us know first. Unfortunately we will not accept packages sent outside the 30-day window period or without a request.

Refunds/Exchanges

Currently we do not offer refunds however if your item arrives with faults/wrong size that you did not order, we will investigate and make it right. Please let us know as soon as you receive your order. We will only send the new item once we receive and inspect the faulty item to our satisfactory.

If you need to return the items that were not our fault, it is your responsibility to cover return fees and a restocking fee of 20%. We will not offer you an exchange if the reason is the incorrect address you entered at checkout or you return the item after 30-days of purchase.

Non-returnable Items

Custom orders; gift cards; items on sale, paper items are not eligible for returns.

Please contact us at: craftygoodies01@gmail.com for any questions you have regarding these policies.

Where are your products made and shipped from?

Crafty Goodies custom print on-demand products are shipped from different warehouses based in the US, Canada, UK and Europe. It also depends of which factory is the closest to you and the capacity they have to fulfil your order.

Our products are only made when you place an order, and this allows us to avoid over production.

How do I know which size to order?

All product pages have size charts for you to choose from; our apparel collections have both imperial and metric systems.

If you need further assistance with choosing the right size for you before you place your order, please send us a note at craftygoodies01@gmail.com

I ordered the wrong size; entered wrong address; can I still change it?

Yes, you can but you need to do that immediately after the order is placed. Please send a note to craftygoodies01@gmail.com

Unfortunately, if your order has already been marked as processed and shipped, you cannot change the size of your items or your address. Please see our shipping policy

How long will it take for my order to ship?

All products are print on-demand. they are only made after you place the order, therefore processing and fulfillment may be about 5-10 business days.

Shipping will take 3-5 business days for US customers and 6-12 business for Canada. Worldwide shipment may take about 5-20 business days.

Please Note: Your order may be shipped from different warehouses, and you might receive separate items in different packages. Custom duties and taxes may apply when you receive your order, and the expenses are your responsibility as a customer. We at Crafty Goodies do not offer reimbursement for these fees.

If you have not received any notifications about your order in transit after these stipulated times, please let us know at craftygoodies01@gmail.com

How do I report a wrong order or damaged items?

Please send us a note as soon as you receive your package and we will investigate. If the damage or the wrong item was our fault, we will replace the items free of charge. Please see more information on our return & refund policies.

Do you offer refunds and returns?

We do not offer refunds but only exchanges when the item you received was faulty from our side.

We are not responsible for orders needing returns due to wrong address and required information you provide at checkout. See more information on policies about returns and exchanges on this page.

What payments method do you use?

We accept most major debit and credit cards such as Visa, Mastercard, American Express etc... Our payment gateways are Bobpay, Payfast and Paypal.

Crafty Goodies is based in South Africa and our currency is Rand(ZAR). If you use a different currency to pay, Paypal will convert into your country's currency and conversion charges may apply.

Do you offer free shipping?

Yes, we do. All SA orders over R1950; US and Canada over $100 are eligible for free shipping.

Is your question not answered here in the FAQ?

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